Alternative Dispute Resolution

Pursuant to Law No. 144/2015, of 8/09, we inform that:

In the event of a consumer dispute, the Customer who is a private consumer may contact to one of the following Alternative Consumer Dispute Resolution (RAL) entities:

  • National Center for Consumer Conflict Information and Arbitration ( );
  • Algarve Consumer Conflict Information, Mediation and Arbitration Center ( );
  • Coimbra District Consumer Conflict Arbitration Center ( );
  • Lisbon Consumer Conflict Arbitration Center ( );
  • Porto Consumption and Arbitration Information Center ( );
  • Vale do Ave Consumer Conflict Arbitration Center ( );
  • Consumer Information, Mediation and Arbitration Center (

For more information, please consult the Consumer Portal ( ).


Subject to prior agreement, RAL procedures are voluntary, and we reserve the right to not participate.